Refund & Cancellation Policy
Last updated: 31-05-2026
This policy explains how cancellations, renewals, subscription changes and token purchases are handled.
Subscriptions are billed according to the plan selected at checkout. Unless stated otherwise, monthly subscriptions renew automatically until canceled.
Customers may cancel future renewals from their account area or by contacting support. Canceling a subscription prevents future billing but does not automatically refund amounts already charged for the current billing cycle.
Monthly plan tokens are part of the active subscription, reset at the beginning of each billing cycle and do not roll over. Unused monthly tokens are not refundable.
Extra tokens purchased separately remain available while the subscription is active. If the subscription is canceled or becomes inactive, extra tokens may remain associated with the account but cannot be used until an active subscription is restored.
Refund requests are reviewed case by case. Refunds are generally not provided for used services, activated subscriptions, consumed tokens, completed scans or extra tokens already used. Where required by applicable law, statutory consumer rights will apply.
If a technical issue caused an incorrect charge or prevented access to a paid service, contact support with the relevant order details and we will review the issue.
Taxes, VAT and local charges, where applicable, are calculated according to the customer country, tax status and checkout configuration.
This policy explains how cancellations, renewals, subscription changes and token purchases are handled.
Subscriptions are billed according to the plan selected at checkout. Unless stated otherwise, monthly subscriptions renew automatically until canceled.
Customers may cancel future renewals from their account area or by contacting support. Canceling a subscription prevents future billing but does not automatically refund amounts already charged for the current billing cycle.
Monthly plan tokens are part of the active subscription, reset at the beginning of each billing cycle and do not roll over. Unused monthly tokens are not refundable.
Extra tokens purchased separately remain available while the subscription is active. If the subscription is canceled or becomes inactive, extra tokens may remain associated with the account but cannot be used until an active subscription is restored.
Refund requests are reviewed case by case. Refunds are generally not provided for used services, activated subscriptions, consumed tokens, completed scans or extra tokens already used. Where required by applicable law, statutory consumer rights will apply.
If a technical issue caused an incorrect charge or prevented access to a paid service, contact support with the relevant order details and we will review the issue.
Taxes, VAT and local charges, where applicable, are calculated according to the customer country, tax status and checkout configuration.